Shipping, Returns and Exchanges, Payment Methods

We ship worldwide with DHL, DHL Ecommerce, Fedex and other courier services.

*Covid 19 Update

Due to the social distancing measures in places around the world, delivery time may be affected. We ask for patience during these extraordinary times.

REFUNDS AND EXCHANGES

Once you receive your package, you have 14 days to decide whether it’s right for you.  

If for any reason you want a refund or exchange, as long as the items are returned to us in good conditions, we offer a hassle-free full refund. 

Hygiene and our customers’ safety is priority, underwear that have been worn, cannot be returned. 

Outlet items are not available for refunds but size exchange is available.

Request a refund: Please email customercare@tanicomfort.com with your order number and a list of the items you would like to return or exchange for and instructions will follow.

PAYMENT METHODS

We accept major credit cards through Shopify Payments. All transactions are guaranteed to be secure. Alternative payment methods such as Paypal, bank transfers are accepted at request via email to customercare@tanicomfort.com.